Refund policy

Returns & Refunds

We hope you love your Kinspire order. If something isn’t quite right, you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused, unworn, with any original tags attached and in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at hello@kinspire.co.uk before sending anything back. We’ll provide you with the return instructions and details of where to send your item.

Items returned without contacting us first may not be accepted.

You can contact us at any time with a returns question at hello@kinspire.co.uk.

Damaged or incorrect items

Please check your order when it arrives. If an item is damaged, defective or you have received the wrong item, please contact us as soon as possible at hello@kinspire.co.uk so we can look into it and put things right.

Non-returnable items

Books are treated as final sale and are non-refundable, except where an item arrives damaged, defective or incorrect.

If you are unsure whether your item can be returned, please contact us at hello@kinspire.co.uk before sending anything back.

Exchanges

We don’t currently process direct exchanges.

The quickest way to receive a different item or size is to return the original item in accordance with this policy and place a new order.

Refunds

Once we have received and inspected your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your bank or payment provider to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at hello@kinspire.co.uk.